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Technician Client Services & Support

7162

Fort Lauderdale, FL, US, 33309

Technology
Fort Lauderdale
Full-Time

ViacomCBS (NASDAQ: VIAC; VIACA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.

 

ViacomCBS (NASDAQ: VIAC; VIACA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.
The ViacomCBS Technology department supports our global content company through the delivery of a high quality viewing experience, system infrastructure support, and creating innovative ways for our employees to collaborate. If you are interested in a strategy that has growth, transformation, and on-going innovation where you can help “reinvent the broadcasting wheel” ViacomCBS Tech has a role for you…
 

Overview & Responsibilities

The Technician, Client Services and Support, is a partner to our business and our other CBS Tech. teams. By understanding our technology stack & the business, the Technician is a domain specialist and the person who end users can rely on for support.

You are the person the site manager will look to in order to keep things running. The role will handle supporting local and remote users as well as helping on projects and events. In Client Services you will have an opportunity to deliver highly visible solutions, aid in improving the operations and take part in a dynamic, changing industry.

Day to Day Responsibilities:

  • Provide operational support for CBS Business Units including: remote/phone/in person: diagnosis, break/fix support, request fulfillment, how-to dialog, and project support
  • Responsible for the installation, configuration and troubleshooting of all user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems.
  • Assists in handling onboarding for new hires employees and contractors working closely with HR department and internal teams.
  • Responsible for handling issues advanced from Service Desk or other CBS Sports Tech. colleagues
  • Ensure the production team is always in good order through proactive hardware and software maintenance, licensing, equipment upgrades and installations, system administration, and OS image creation and network deployments.
  • Participates in testing our potential new technology, solutions or processes and helps to make recommendations.
  • Coordinates and provides hands-on support in conjunction with other IT support teams from infrastructure and applications.
  • Resolve incidents and requests within agreed upon timeframe
  • Assist Engineering in testing and keeping production images up to date.
  • Willingness to travel locally between multiple ViacomCBS supported locations when required
  • Must be available for overtime (as needed)

Basic Qualifications

 

  • 2-3 years of IT experience supporting end users in a corporate environment
  • Strong knowledge of Windows, Mac operating systems as well as Microsoft Office and Google G-Suite, and collaboration products such as Slack and Zoom
  • Strong analytical and troubleshooting skills along with good interpersonal and written & oral communications skills with an ability to effectively guide and support end users and executive-level users, and the ability to work well within the CBS Tech. team
  • Experience with networking concepts such as switches, firewalls, routing, DNS, DHCP and VPNs and experience with Microsoft Active Directory

Additional Qualifications

  • BA in Computer Science or Media related field, applicable industry certificates, or equivalent experience
  • Must be able to lift 35 pounds of computer equipment, carry, and set-up
  • Indoors at Ft. Lauderdale office
  • Potential for travel to remote sports events
  • Familiarity with Enterprise Management tools such as JAMF, SCCM, BigFix, ServiceNow and JIRA
  • Familiarity with Windows Server OS

ViacomCBS is an equal opportunity employer (EOE) including disability/vet.

At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.viacbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami