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Coordinator, NOC Operations

4786

Hauppauge, NY, US, 11788

Information Technology
Hauppauge
Full-Time

ViacomCBS (NASDAQ: VIAC; VIACA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.

 

Summary

 

We are looking for a Coordinator to join the NOC Operations team! The Coordinator, NOC Operations is responsible for maintaining broadcast network integrity via daily monitoring procedures/channel restoration, where applicable, and channel schedule timing for all Viacom linear networks/streaming feeds. You would also be involved in live/high profile tent pole event assistance, break/lunch coverage and special projects as needed.

 

Responsibilities
 

  • Support all facets of Operations as well as Supervisors and Managers.
  • L1/L2 Monitoring and restoration of 350+ ViacomCBS linear Broadcast Channels and DTC/OTT streams (Showtime, CBS Sports Network, MTV, BET, Nickelodeon, Paramount+, PlutoTV)
  • Monitor on-premise and cloud-based playout systems, audio & video Levels, channel distribution paths, via CDN, DTC/OTT and Satellite.
  • L1 monitoring and improvement of ancillary systems; cloud, networking, facilities systems, uplink etc.
  • Review exception-based monitoring tools to flag potential scheduling concerns, missing content, missing graphics before airing as well as day part timings.
  • Monitoring of various branding initiatives (social/interactive) as scheduled by the networks.
  • Utilize exception-based monitoring systems/tools (i.e. Dataminer, Solarwinds, New Relic, Orion, Weather Tap, Service Now, Slack, Status Page, Send Word Now) to detect problems and respond appropriately.
  • Monitoring of syndication feeds to ViacomCBS affiliates.
  • Provide operational support during Live/Tent Pole and streaming events (Showtime Boxing, Bellator, VMA’s, KCA’s EMA’s, BET Awards, CMT Awards)
  • QC various Multiplatform streams/devices to ensure ViacomCBS digital properties are operational.
  • Complete daily Operational checklists.
  • QA testing of various software releases as well as new technology platforms.
  • Assist Supervisors with the management of major incidents.
  • Partner with peers at Disaster Recovery facility to maintain Business Continuity Operations.
  • Participate in scheduled training modules to maintain channel procedures and operational guidelines.
  • Aide in creation of Standard Operating Procedures
  • Assist with High Profile process.
  • Attend meetings as necessary.
  • Assist in training and mentoring of staff.
     

Basic Qualifications
 

  • College degree and/or AWS certifications preferred.
  • At least 3 years working in the broadcast, telecommunications, or IT fields.

 

Additional Qualifications

 

  • Knowledge of IP or AWS cloud-based technologies.
  • Knowledge of various monitoring systems and tools.
  • Experience with on premise and cloud-based video playout systems
  • Experience with CDN (content delivery networks).
  • Knowledge of audio/video measurement equipment.
  • Knowledge of video/audio formats, such as NTSC/PAL, PCM and AC3.
  • Ability to balance priorities in a fast-paced environment.

 

 

ViacomCBS is an equal opportunity employer (EOE) including disability/vet. 

 

At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. 

 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. https://www.viacomcbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned. 


Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty