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IT Support

7079

London, GB, W4 5XS

Other
London
Full-Time

The CBS Entertainment Group, a subsidiary of ViacomCBS, creates and distributes industry-leading content across a variety of platforms to audiences around the world. The Company has businesses with origins that date back to the dawn of the broadcasting age as well as new ventures that operate on the leading edge of media. It includes some of the industry’s most successful and popular brands and businesses: CBS Television Network, CBS News and Stations, CBS Sports, CBS Studios, CBS Media Ventures and CBS digital properties.

 

WHAT IS THE ROLE

The IT support engineer will join a team providing multi modal onsite and remote IT technical assistance for CBS News staff in the EMEAA region. This will include a shift-based operation in the Support suite where they will work a mix of hours, solo or alongside the IT Manager.
•    Attending to support requests via email, textual chat or voice.
•    On the call, step by step guidance for end users and other technical staff. 
•    Documenting items in a knowledgebase.
•    Working with other teams to resolve problems with computer systems or the network issues.
•    Monitoring, maintenance troubleshooting routines including software installations and updates   

 

WHAT SKILLS DO YOU NEED

•    Strong computer and troubleshooting skills.
•    Good customer service skills
•    Experience with both PC & Mac hardware.
•    Communicate and guide clearly and effectively
•    Ability to prioritise requests  
•    Understanding and experience in the following applications\technologies
o    Windows 10
o    Slack 
o    O365 suite, Teams, Share-point.
o    VPNs
o    OKTA 2FA 
o    AWS VMs
o    OS imaging
o    NAS storage
o    FTP 

Desirable Knowledge:
•    Electronic newsroom production system (user level) 
•    Image, video and audio file type - manipulation.
 

 

ViacomCBS is an equal opportunity employer (EOE) including disability/vet. 

 

At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. 

 

If you have any difficulties in applying or require access needs arising from a mobility or any other impairment please let us know by emailing uk.recruitment@vimn.com or calling 0207 555 1234. We can then ensure your experience and visit is as smooth and enjoyable as possible.