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Manager Digital Sales Operations


New York, NY, US, 10016

New York

ViacomCBS (NASDAQ: VIAC; VIACA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.


Job Posting Title: Manager, Client Services


Location: NYC, San Francisco


About Us:


Truly premium content. At true scale. Only CBSi!


CBS Interactive is the premier online content network for information and online operations of CBS Corporation as well as some of the top native digital brands in the entertainment industry. Our brands dive deep into the things people care about across entertainment, technology, news, games, business, and sports. With over 1 billion users visiting our properties every quarter, we are a global top 10 web property and one of the largest premium content networks online!

Check us out on The Muse to get an inside look into #LifeAtCBSi through employee testimonials, office photos, and company updates.




Brand/Division Overview:


Our team is a diverse and agile group responsible for supporting the Sales teams in executing digital advertising campaigns across the CBSi portfolio.


Role Details:


ViacomCBS is looking for a manager with a deep understanding of online advertising and related industry process to lead a digital sales support team. The Client Services group is responsible for supporting the ViacomCBS media sales team, managing the execution of client advertising campaigns, and providing ViacomCBS clients unparalleled service & support.

The Client Services Managers are charged with overseeing and supporting a team of 8-10 Digital Revenue Specialists and are ultimately accountable for ensuring the successful creation, management, and delivery of all ad campaigns. The manager is responsible for staffing and training the digital sales support team.

This individual will strive for optimal client satisfaction and provide top-level service/support to the Sales teams. As a Client Services representative, the manager will also be charged with working with the Senior Sales Managers and other operational team leads in helping define cross-departmental efficiencies, and support ViacomCBS, process & procedure.

The manager should be able to work well independently and thrive in an ever-changing, fast-paced environment. The ideal candidate will have a passion for managing and developing teams and should be proactive, detail-oriented, extremely organized, and should have advanced problem-solving skills.


Your Day-to-Day:


Leading a team of 8-10 Digital Revenue Specialists

Develop and build collaborative relationships with Sales Management, Account Management, Yield, Finance, and Trafficking to ensure the Client services team is providing the highest level of ongoing support

Continuously evaluate staffing resources and strategically assure to sustain proper support across sales territory, account tier, and growth potential

Proactively work with internal stakeholders to resolve any campaign execution issues and invoice disputes

Assist the team in the prioritization, management, and execution of the sales cycle and account workflow

Provide strong representation & leadership for the Client Services team

Ensure fluid communication & process flow with other ViacomCBS departments

Oversee the team on training, mentoring, and career development




What you bring to the team:

You have —

Bachelor’s Degree in related field

Minimum of 4-6 years experience in internet advertising or related field in digital

Prior supervisory or management experience preferred

Knowledge of DoubleClick and FreeWheel and industry platforms such as Double Verify, Integral Ad Science, MOAT, etc.

Excellent interpersonal skills, including strong written and verbal communication

Ability to manage competing priorities effectively in a fast-paced environment

Strong process management and multi-tasking abilities

Advanced application experience in Excel (pivot tables, v-lookups, etc)

Tech-savvy and proficient with digital advertising programs delivery methodologies.


ViacomCBS is an equal opportunity employer (EOE) including disability/vet. 


At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. 


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. https://www.viacomcbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned. 

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City