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Operations Automation Engineer


New York, NY, US, 10019 Burbank, CA, US, 91505

New York

Paramount+, a direct-to-consumer digital subscription video on-demand and live streaming service from ViacomCBS, combines live sports, breaking news, and a mountain of entertainment. The premium streaming service features an expansive library of original series, hit shows and popular movies across every genre from world-renowned brands and production studios, including BET, CBS, Comedy Central, MTV, Nickelodeon, Paramount Pictures and the Smithsonian Channel. The service is also the streaming home to unmatched sports programming, including every CBS Sports event, from golf to football to basketball and more, plus exclusive streaming rights for major sports properties, including some of the world’s biggest and most popular soccer leagues. Paramount+ also enables subscribers to stream local CBS stations live across the U.S. in addition to the ability to stream ViacomCBS Streaming’s other live channels: CBSN for 24/7 news, CBS Sports HQ for sports news and analysis, and ET Live for entertainment coverage.

Division Overview:

The Video Operations team is responsible for supporting the video delivery and architecture of VOD and Live content streamed on over 15 platforms to Paramount+ and International applications.


Role Details:

We are seeking an experienced Operations Automation Engineer who is passionate and knowledgeable about digital video & VOD to coordinate a wide range of video related initiatives, with a focus on content ingest automation.


Your Day-to-Day:

  • Define improvements and build automation tools that focus on consolidation of various raw data points into a centralized content ingest system
  • Measure end user quality and various business metrics with an end goal to improve content delivery pipelines
  • Analyze content ingest pipelines for new and updated deliveries into Paramount + applications both US and Internationally.
  • Improve and maintain tools to automatically queue content as it's processed into various video quality automation testing suites.
  • Control existing infrastructure quality and work to build and maintain a high level of customer satisfaction in the end user video experience.




What you bring to the team:

  • Experience in On Demand publishing and automation of quality control testing both functional and video quality related
  • Python, Selenium or similar experience to measure SLA of our video delivery pipelines
  • Knowledge of Caption formats, Video Containers/Codecs, Audio Codecs and layouts
  • Knowledge of multiple DRMs such as: Widevine and FairPlay.
  • Knowledge of streaming protocols such as: HLS, DASH.
  • Good understanding of integrating systems such as: CMS, orchestrator, quality systems, etc.
  • Ticketing system familiarity (Jira, Zendesk, ServiceNow or similar methods for support tickets)
  • Must be self-motivated, results-oriented, and detail-oriented with a strong desire to learn
  • Strong technical skills - a problem solver with a passion for developing solutions and processes to address complex problems
  • Excellent verbal and written communication skills
  • Video publishing issue support and escalation experience


You might also have -

  • Understanding of broadcast signal chains
  • Agile / Scrum Certified
  • Experience working with the Platform MPX, Conviva, Thousand Eyes, Elasticsearch, NewRelic, Interra Systems.




ViacomCBS is an equal opportunity employer (EOE) including disability/vet.



At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. https://www.viacomcbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City