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Sr Engineer Identity Messaging & Collaboration


New York, NY, US, 10019

New York

ViacomCBS (NASDAQ: VIAC; VIACA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.


Overview & Responsibilities - NY or Remote 

The Senior Technical Engineer, Identity, Messaging, and Collaboration is responsible for the daily operations of an O365 messaging system with 20,000+ mailboxes. In addition, the role is responsible for maintaining a large enterprise Active Directory environment on-premise and in the Cloud, protecting the data it contains. The Senior Technical Engineer will be primarily responsible for messaging and directory services related to the CBS Television Stations Group (CTS) Broadcast environment.



• Administers and monitors Active Directory 2008 R2 / 2012 R2 and O365 Exchange infrastructures
• Assesses and recommends enhancements and improvements to the architecture of supported platforms, in addition to active involvement in the upgrades of those environments.
• Supports the additional technologies employed in the directory and messaging environments including anti-virus (Crowdstrike), patching, monitoring (SCOM, Quest tools), and wireless technologies including Active Sync.
• Troubleshoots any and all problems that arise with directory or messaging production environments. Handles Tier3 Level support issues for the servers and platforms involved. May receive requests via Help Desk to work tickets or directly for other team members within Infrastructure & Security.
• Participates in the performance of daily system checks; i.e., backups, event logs.
• Designs and creates scripts to assist in automation of administration.
• Creates and maintains documentation for the messaging and directory environments.
• Provides assistance to Desktop, ServiceDesk teams and CTS Broadcast Operations & Engineering teams with troubleshooting efforts
• Sets up Backup/Recovery procedures and implements these procedures on servers.
• Provides On-call and off-hours system support.
• Adheres to Change Management, time reporting, trend reporting, and status reporting responsibilities.
• Participates in meetings with the CTS Broadcast Standards and Architecture Committee (BSAC) and advises divisional stakeholders as subject matter expert for the broadcast messaging and directory environment.
• Work with BSAC project manager for initiatives that affect multiple stations and engage with CTS local station IT and Engineering management in project planning and operational discussions to develop and maintain priority and production awareness.

Basic Qualifications 

• Minimum five (3) years of technical experience supporting O365 and all its features.
• Strong knowledge of Active Directory.
• Strong problem solving and troubleshooting skills.

• Undergraduate degree or equivalent work experience.


Additional Qualifications 

• Strong familiarity with AWS and Azure a plus.
• Strong familiarity with broadcast operations and engineering a plus
• Excellent verbal and written communication skills for client interaction and documentation.
• Strong knowledge of underlying supporting technologies and protocols – DNS, SMTP, etc.
• Strong GPO knowledge and best practices to manage mission critical infrastructures and enterprise networks
• Familiarity with antivirus software.
• Strong knowledge of Microsoft Outlook client functionality, exceling in troubleshooting issues including user profiles and other client platforms.
• Ability to work independently and collaboratively.
• Ability to prioritize and work on multiple projects.
• Excel in a fast paced and dynamic environment.
• Ability to work well under pressure while keeping a professional demeanor.
• Must have strong interpersonal and organization skills and be able to communicate clearly with all levels of the business including, technical management, customers and/or external vendors.
• Able to work extended hours on occasion, travel, and be available to accept and work problem calls outside normal business hours as directed by management.
• Deliver results with efficiency and effectiveness in all areas of job performance.
• Focus on ensuring a quality customer experience that exceeds expectations.
• Continuously improve upon work and business processes.
• Keep up to date with changing industry needs and technologies.
• Able to anticipate, quantify and resolve problems and issues with requirements.
• Diligent and dependable in completing work.


ViacomCBS is an equal opportunity employer (EOE) including disability/vet.

At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.viacbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.



ViacomCBS believes in creating environments that allow our primary focus to remain on providing entertainment, education and information to our millions of viewers around the world. As part of this commitment to health and safety, ViacomCBS requires COVID-19 vaccines for current U.S. employees, including all newly hired employees. Union employees are subject to what is outlined in their applicable collective bargaining agreement.

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As ViacomCBS begins the process of returning to the office in the US, there are a few key dates to keep in mind

  • The first dose of the Moderna vaccine should be no later than November 29.
  • The first dose of the Pfizer vaccine should be no later than December 6.
  • The J&J vaccine should be administered no later than December 27.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City