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Technician Client Services & Support

6956

New York, NY, US, 10019

Technology
New York
Full-Time

ViacomCBS (NASDAQ: VIAC; VIACA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic consumer brands, its portfolio includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. The company delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, ViacomCBS provides powerful capabilities in production, distribution and advertising solutions for partners on five continents.

 

Overview & Responsibilities

The Technician, Client Services and Support, is a partner to the business end users and other CBS Tech. teams. By understanding our technology stack & the business, the Technician is the main point of contact that end users can look to for support.

You are the person the site manager will partner with to keep things running. You will handle support of local and remote sites as well as assisting on projects and events. In Client Services you will have an opportunity to deliver highly visible solutions, aid in improving the operation of our business and take part in a dynamic, changing industry.

Your Day-to-Day:

  • Provide operational support for CBS Business Units encompassing :remote/phone/in person: diagnosis, break/fix support, request fulfillment, how-to dialog, and project support
  • Responsible for the installation, configuration and troubleshooting of all user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems.
  • Responsible for handling issues advanced from Service Desk or other colleagues
  • Participates in testing potential new technology or process, potential solutions and helps to make recommendations.
  • Coordinates and provides hands-on support in conjunction with other IT support teams from infrastructure and applications.
  • Provide project support on business unit initiatives
  • Provide onsite setup and support at special events as the need arises.
  • Resolve incidents and requests within agreed upon timeframe
  • Support will be a mix of Windows and OSX devices
  • Assist Engineering in testing and keeping production images up to date.
  • Tests and distributes security patches to clients; remediates any threats to the desktop environment (i.e., virus, spyware, malware, etc.).
  • Provide regional support for Showtime production accountants.
  • Flexibility to travel locally between multiple ViacomCBS supported locations when needed
  • Willingness to work overtime as necessary
  • Must be able to lift and carry heavy equipment
  • Accountable for technical testing made in an effort to bring a solution to a trouble ticket or outage.
  • Helps establish and ensure alignment to the policies and procedures for communication and escalation of incidents and issues
  • Provides recommendations for solutions to IT requests
  • Ensures the production team is always in good order through proactive hardware and software maintenance, licensing, equipment upgrades and installations, system administration, and OS image creation and network deployments.
  • Independently fix and resolve anomalies in a fast paced environment and execute the best solutions to limit production downtime.
  • Responsible for supporting ViacomCBS 24/7 Sports Network, providing scheduled sports news and broadcasts.

Basic Qualifications:

  • 2-3 years IT experience supporting end users' systems in a corporate environment.
  • Deep understanding of current Windows & OSX operating systems
  • Basic knowledge of technology such as: network topologies, server administration, etc.
  • Knowledge of Google G-Suite products
  • Strong knowledge of Microsoft Office products
  •  

Additional Qualifications

  • Working knowledge of Windows Server operating systems.
  • Knowledge of collaboration products such as Slack, Zoom
  • Experience with desktop remote control software (i.e JAMF, BigFix, LogMeIn).
  • Understand computer imaging concepts (i.e Ghost, RIS, PE, MDT)
  • Experience with threat deterrent and encryption applications
  • Experience with Enterprise Management Tools (i.e BigFix, SCCM, JAMF, etc.)
  • Strong analytical problem-solving skills.
  • Superb oral and written communication skills
  • Familiar with ServiceNow and Jira
  • Undergraduate degree in a computer science related field or equivalent work experience preferred.

 

ViacomCBS is an equal opportunity employer (EOE) including disability/vet.

At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.viacbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City