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Customer Success Manager

32092

Pyrmont, NSW, AU, 2009

Sales
Pyrmont
Full-Time

Paramount is a global media & entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!).

 

We pride ourselves on creating content that gets people talking. What’s more, you’ll find all these great shows (and more) on our free-to-air channels (10, 10 Peach, 10 Shake, 10 Bold), subscription channels (MTV, Nickelodeon, Nick Jr., Comedy Central), our digital platform 10 Play and our new subscription video on demand service Paramount+.  

Enough about us! What you’ll do as a Customer Success Manager: 

 

As one of our Customer Success Manager’s at Paramount you will have amazing opportunities to work with & collaborate with some of the worlds most iconic, innovative and successful brands. 

 

Managing your very own portfolio of fantastic clients, this role is all about maintaining & developing mutually beneficial relationships. You’re an integral part of your clients digital jigsaw, you’ll be seen as the ‘go to person/the trusted digital adviser’ providing your clients with data driven insights that’ll best help them understand how best they can optimise their digital investments across all of 10’s screens.

 

Meeting up with your clients regularly, whether that be over a coffee or presenting to them more formally your clients will come to view you as a subject matter expert, personable, detail orientated, approachable, reliable, great communicator, someone that’s genuinely curious to learn more about their business, a fair negotiator, an influencer and finally more than anything someone they can trust!

 

It’s also worth noting that the portfolio that you’ll inherit is performing exceptionally well and you will become a key part of an already overachieving digital team!
  
What are we looking for in a Customer Success Manager? What’s really important?  
 
•    Media sales experience, ideally 12 months+
•    Excellent stakeholder management skills
•    Genuine passion for television and digital content
 

Why Paramount?


I suppose we could just list the numerous benefits we offer to all of our employees? Yes, of course we could! However, for now we'll just leave you with how our employees feel about us:


•    92% of our employees stated they would highly recommend Paramount to a friend (Glassdoor)
•    Our employees have awarded us a 3.9 star rating on Seek Company Profiles, only the highest star rating in the media sector!!

 

Paramount believes in creating environments that allow our primary focus to remain on providing entertainment, education and information to our millions of viewers around the world. As part of this commitment to health and safety, Paramount requires COVID-19 vaccines for current U.S. employees, including all newly hired employees, subject to applicable law. Union employees are subject to the agreement reached between the Company and the applicable Union.