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Client Service Analyst


Pyrmont, NSW, AU, 2009


Who is 10 ViacomCBS ?  
ViacomCBS Australia & New Zealand is a division of ViacomCBS International Networks – which in turn is a division of ViacomCBS. ViacomCBS is a global media & entertainment organisation with some of the best known and loved brands in the world, employing 1,500+ employees in A/NZ and 15,000+ globally. We deliver content that is premium and differentiated to the young and young at heart in the way they want it via an enhanced viewing ecosystem.   
We create content that gets people talking. What’s more, you’ll find all those great shows (and more) on our free-to-air channels (10, 10 Peach, 10 Shake and 10 Bold), subscription channels (MTV, Nickelodeon, Nick Jr. and Comedy Central), our digital platform 10 Play and subscription video on demand service Paramount+. 
Here’s just a few reasons why 92% of our employees will recommend ViacomCBS Network Ten to a friend:  
•    Broadcast Media is one of the most sought-after industries, even more so in the current economic climate  
•    Additional Days Off 
•    Paternity Leave (offer 14 weeks fully paid to parents if you’ve been with us for more than 12 months)   
•    Learning & Development (including study support, our Propel Program, LinkedIn Learning access and AcloudGuru)   
•    Career Opportunities (robust policies in place relating to promoting internally)   
•    Reward & Recognition Programs  
•    Subscription to Paramount+
•    Discounts from the likes of Apple, LG, Microsoft, JB-HIFI, BMW, Audi & Mazda
•    Tickets including Australia’s A League, or maybe you’d enjoy being in the audience to watch your favourite shows?
•    D&I and RAP (Reconciliation Action Plan) Australian leader in D&I across the commercial media industry 
•    Top 100 Global Workplaces with The Best D&I Initiatives (Mogul, 2021) 
•    Health (corporate rates with gyms, health clubs, aquatic centres, HCF & Weight Watchers)  
•    Mental Health (EAP, also including Thrive & Headspace apps)  
•    Remote/Flexible working from home options  
•    Social Events 
•    Onsite amenities can include parking, café’s, showers, lockers, bike stands etc. 

Our talented technology team are looking for 2 experienced Client Services Analysts (Desktop Support) to join them in Sydney. 


What you’ll do as a Client Services Analyst:


  • You’ll spend roughly half of your time working with the business to support incidents as they are raised as well working with our vendors & partners. This will be through several channels including tickets, chat and phone calls. 

  • Working across both our Pyrmont facilities housing the Network 10 ViacomCBS and Paramount teams. 

  • Be the point of escalation within the client services team and into others across the business, assisting with team projects. 

  • Through continuous learning you’ll assist various teams with improvements with their setups, resulting in their increased ability to grow and adapt in an ever-changing media landscape. 

What are we looking for? What’s essential?  
•    Minimum of 3+ years of hands-on helpdesk support service experience
•    Hand on experience managing SCCM and software deployments
•    Working knowledge of Office 365, Active Directory and Citrix support
•    Proactive problem-solving abilities & creative thinking mindset     
•    Strong written & verbal communication skills 
•    Adaptability, shoulder numerous ongoing tasks 
Extra brownie points for the following:  
•    Support of AWS end user technologies such as Workspaces 
•    Familiarity with supporting Windows, MAC and IOS devices.
•    Comfortable with LAN and WAN technology
•    Worked in the media sector 
•    Relevant educational qualifications 
Our company values inform our thoughts, words, and actions:  
•    Optimism & Determination  
•    Inclusivity & Collaboration  
•    Agility & Adaptability  
At ViacomCBS Network Ten, there is no such thing as the 'perfect candidate’   
Seeing responsibilities & competencies laid out on paper can be confronting. At this stage of the recruitment process, sometimes imposter syndrome can creep in and mess with our confidence.   
Please know that we list these items to give you an opportunity to show us your potential and how you can grow and transform with us. Your ability to demonstrate that you have the real potential to develop the required capabilities, knowledge and experience to perform in this role is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done, and how you did it.  


10 ViacomCBS recognises Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples, and the Traditional Custodians of the land where we live and work. We pay our respects to Elders, past, present and emerging, and we are proud to live in a country which is home to the world’s oldest living cultures.
However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day! 
We embrace difference and we welcome applications from people of all backgrounds regardless of factors such as race, colour, sex, language, religion, political or other opinion, national or social origin, property or birth. These grounds also include age, nationality, marital status, disability, place of residence & sexual orientation.


ViacomCBS believes in creating environments that allow our primary focus to remain on providing entertainment, education and information to our millions of viewers around the world. As part of this commitment to health and safety, ViacomCBS requires COVID-19 vaccines for current U.S. employees, including all newly hired employees. Union employees are subject to what is outlined in their applicable collective bargaining agreement.

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As ViacomCBS begins the process of returning to the office in the US, there are a few key dates to keep in mind

  • The first dose of the Moderna vaccine should be no later than November 29.
  • The first dose of the Pfizer vaccine should be no later than December 6.
  • The J&J vaccine should be administered no later than December 27.