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Client Service Analyst


Pyrmont, NSW, AU, 2009


At Paramount, there is no such thing as the 'perfect candidate’. 


Seeing responsibilities and competencies laid out on paper can be confronting, sometimes imposter syndrome can creep in and mess with your confidence.  Please know that we list items to give you an opportunity to show us your potential and how you can grow and transform with us. Your ability to demonstrate that you can develop the required capabilities for this role is why we would really like to hear from you.  However you identify and whatever your background may be, please apply if this is a role that would make you excited to come to work every day! 


Paramount is a global media & entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!).  We pride ourselves on creating content that gets people talking. What’s more, you’ll find all these great shows (and more) on our free-to-air channels (10, 10 Peach, 10 Shake, 10 Bold), subscription channels (MTV, Nickelodeon, Nick Jr., Comedy Central), our digital platform 10 Play and our new subscription video on demand service Paramount+.   

Enough about us! We're looking for a Client Services Analyst (desktop support) to join our talented Technology team in SYDNEY. 


What you’ll do as a Client Services Analyst:


  • You’ll spend roughly half of your time working with the business to support incidents as they are raised as well working with our vendors & partners. This will be through several channels including tickets, chat and phone calls. 

  • Working across both our Pyrmont facilities housing the Network 10 ViacomCBS and Paramount teams. 

  • Be the point of escalation within the client services team and into others across the business, assisting with team projects. 

  • Through continuous learning you’ll assist various teams with improvements with their setups, resulting in their increased ability to grow and adapt in an ever-changing media landscape. 

What are we looking for? What’s essential?  
•    1 year of experience working in a similar hands-on helpdesk support role
•    Knowledge of SCCM and software deployments
•    Working knowledge of Office 365, Active Directory and Citrix support
•    Proactive problem-solving abilities & creative thinking mindset     
•    Strong communication skills and the ability to build rapport with internal stakeholders
•    Adaptability, shouldering numerous ongoing tasks 
Extra brownie points for the following:  
•    Support of AWS end user technologies such as Workspaces 
•    Familiarity with supporting Windows, MAC and IOS devices.
•    Comfortable with LAN and WAN technology
•    Worked in the media sector 
•    Relevant educational qualifications 

Why Paramount? 


We could just list the numerous benefits our employees avail of every day.  However, for now we'll just leave you with how our employees feel about us: 

  • 92% of our employees stated they would highly recommend Paramount to a friend (Glassdoor) 

  • We hold a 3.9 STAR RATING, by far the highest rating in the media sector (Seek Company Profiles) 


Paramount embraces differences and we welcome applications from people of all backgrounds regardless of factors such as race, colour, sex, language, religion, political or other opinion, national or social origin, property or birth. These grounds also include age, nationality, marital status, disability, place of residence and sexual orientation. 


We recognise Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples, and the Traditional Custodians of the land where we live and work. We pay our respects to Elders, past, present and emerging, and we are proud to live in a country which is home to the world’s oldest living cultures. 


We prioritise the health, safety and welfare of our people. As a result, we currently require all our employees who enter a Paramount premises to be fully vaccinated against Covid-19 in alignment with our Vaccination Position. Please reach out with any questions or to discuss your personal circumstances. 


Paramount believes in creating environments that allow our primary focus to remain on providing entertainment, education and information to our millions of viewers around the world. As part of this commitment to health and safety, Paramount requires COVID-19 vaccines for current U.S. employees, including all newly hired employees, subject to applicable law. Union employees are subject to the agreement reached between the Company and the applicable Union.